When will my products be dispatched?
Our turnaround time is 3-5 working days, so your products will be dispatched within this period. In the unlikely case of a delay, we’ll contact you with an update to detail the delay and ask you how you'd like to proceed.
How are my products shipped?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail, DPD USPS or P2P.
The packaging for different products is varied, but it's all eco-friendly. The vast majority of parcels ship plastic-free, with the only exception to this being framed prints which ship wrapped in biodegradable bubble wrap to prevent the glass breaking.
Will I be able to track my products as they’re shipped to my customers?
Yes, but only if you’ve upgraded your service to Recorded or Courier. When shipped to the UK, Royal Mail's Recorded service is only tracked on collection and delivery - if you want to track UK parcels in more detail you'll need to use the Courier option. Both Recorded and Courier offer detailed tracking for all orders shipped outside the UK.
Where can I find my parcel tracking information?
Your tracking code will be included in the dispatch notification sent to your email address.
When will my products be delivered?
This depends on the courier handling your parcel. You can find all shipping estimates on our Shipping Costs page.
- Royal Mail 24 services: 1 to 3 days
- Royal Mail 48 services: 2 to 5 days
- Courier: next working day
- Royal Mail services: 3 to 5 days
- Courier: depends on destination
Rest of World
- Royal Mail services: 7 to 10 days
- USPS (USA): 3 to 5 days
- P2P (Australia): 4 to 9 days
- Courier: 5 to 7 days
What if my order doesn't arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after dispatch for the UK and 28 days for EU & RoW. This is because we cannot claim from Royal Mail until this time.
If an order does not arrive, we always recommend asking the customer to check at their local post office and confirming their address before contacting us. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
Do you ship worldwide?
Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail, DPD, USPS or P2P depending on the shipping method/destination.
Do you accept returns or exchanges?
Each product is printed to order, so unless there is a fault with the item we don’t accept returns or exchanges. You'll need to handle all customer returns yourself if it's due to your customer changing their mind, exchanging or any other reason other than a product fault.
Detail your returns policy carefully on your store, including your returns address, since we can't accept customer returns on site.
If products are returned to sender due to delivery failure we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again.
What do I do if the product is faulty?
Whilst rare, it does occasionally happen. Simply email or send a message on live chat with a photo and description of the fault and we’ll arrange a replacement or refund.